Women's Hooded Fringe Stripe Cloak Winter Poncho | Zarnesh

Shipping Policy

At Zarnesh Online General Store, we’re committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for all the details you need before placing an order.

1. Order Processing

Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

Once your order is processed, you will receive a confirmation email with the shipping details.

2. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order.

The exact shipping fee will be displayed at checkout before you complete your purchase.

3. Shipping Methods

We offer multiple shipping options to suit your needs:

• Standard Shipping
• Express Shipping

You can choose your preferred method at checkout.

4. Estimated Delivery Time

Delivery times vary depending on your location and the selected shipping method.

We do our best to deliver on time, but delays due to weather, customs, or carrier issues may occasionally occur.

5. Order Tracking

As soon as your order ships, you’ll receive a tracking number by email.

Use this number to track your shipment in real-time.

6. International Shipping

Please note: We currently ship only within the United States.

7. Undeliverable or Returned Packages

If your order is returned due to:

• Incorrect shipping address
• Failed delivery attempts
• Refusal to accept the package

We’ll contact you to arrange reshipping (additional charges may apply) or issue a refund minus original shipping costs.

8. Shipping Holidays

Shipping may be delayed during national or international holidays. Please plan your orders accordingly and reach out to us for updates during peak periods.

9. Damaged or Lost Shipments

If your order:

• Arrives damaged, or
• Does not arrive within the expected time frame

Contact us at Contactus@zarnesh.com right away. We’ll work with the shipping carrier to resolve the issue and provide a replacement or refund where applicable.

10. Need Help?

We’re here to assist with any shipping-related questions or concerns.

📧 Email: Contactus@zarnesh.com

🌐 Website: www.zarnesh.com

Thank you for shopping with Zarnesh Online General Store. We appreciate your trust and are dedicated to getting your order to you with care and efficiency.

Return & Refund Policy

At Zarnesh Online Store, your satisfaction is our top priority. We’re committed to providing quality products and a seamless shopping experience. If you’re not completely happy with your order, we’re here to help.

Returns:

You can request a return within 14 days of receiving your order. To be eligible:

• Item must be unused, unworn, and in original condition
• All tags must be attached, and item must be in original packaging
• You must provide proof of purchase (order number or receipt)

To initiate a return, please email us at Contactus@zarnesh.com with your order number and reason for return. We’ll walk you through the return process.

Note: Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

Refunds:

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note: Shipping fees are non-refundable.

Exchanges:

Need a different size? Received a faulty or incorrect item? We offer free exchanges for:

• Damaged or defective items
• Incorrect items shipped

Just send us an email at Contactus@zarnesh.com with your order number and clear photos of the issue.

🚫 Items Not Eligible for Return:

• Items marked as Final Sale
• Gift cards
• Custom or personalized products
• Items returned without prior authorization

Delayed or Missing Refunds?

If your refund hasn’t appeared:

• Double-check your bank account
• Contact your credit card company – it may take some time to reflect

Still need help? Email us at Contactus@zarnesh.com

📞 Need Assistance?

We’re here to make your experience smooth and enjoyable. If you have any questions or concerns about our Return & Refund Policy, contact our support team at Contactus@zarnesh.com.

Thank you for shopping with Zarnesh Online Store.
We appreciate your trust and look forward to serving you again!