Return & Refund Policy

Return & Refund Policy

At Zarnesh Online Store, your satisfaction is our top priority. We’re committed to providing quality products and a seamless shopping experience. If you’re not completely happy with your order, we’re here to help.

🛍️ Returns:

You can request a return within 14 days of receiving your order. To be eligible:

  • Item must be unused, unworn, and in original condition

  • All tags must be attached, and item must be in original packaging

  • You must provide proof of purchase (order number or receipt)

To initiate a return, please email us at Contactus@zarnesh.com with your order number and reason for return. We’ll walk you through the return process.

Note: Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

💸 Refunds:

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note: Shipping fees are non-refundable.

🔁 Exchanges:

Need a different size? Received a faulty or incorrect item? We offer free exchanges for:

  • Damaged or defective items

  • Incorrect items shipped

Just send us an email at Contactus@zarnesh.com with your order number and clear photos of the issue.

🚫 Items Not Eligible for Return:

We do not accept returns for:

  • Items marked as Final Sale

  • Gift cards

  • Custom or personalized products

  • Items returned without prior authorization

⏳ Delayed or Missing Refunds?

If your refund hasn’t appeared:

  1. Double-check your bank account

  2. Contact your credit card company – it may take some time to reflect

  3. Still need help? Email us at Contactus@zarnesh.com

📞 Need Assistance?

We’re here to make your experience smooth and enjoyable. If you have any questions or concerns about our Return & Refund Policy, contact our support team at Contactus@zarnesh.com.

Thank you for shopping with Zarnesh Online Store.
We appreciate your trust and look forward to serving you again!