Shipping Policy

Shipping Policy

At Zarnesh Online General Store, we are dedicated to ensuring a seamless and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy to better understand how we process and deliver your orders.

**1. Order Processing:**

- All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive an email confirmation once your order is processed.

**2. Shipping Rates:**

- Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. Shipping costs will be displayed at the checkout.

**3. Shipping Methods:**

- We offer several shipping options to cater to your needs, including standard, express, and international shipping. You can select your preferred shipping method during the checkout process.

**4. Estimated Delivery Time:**

- The estimated delivery time depends on the shipping method you choose and your location. We aim to deliver your order as quickly as possible. Please note that unforeseen circumstances or customs delays may affect delivery times.

**5. Order Tracking:**

- As soon as your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

**6. International Shipping:**

- We proudly offer international shipping to many countries. Please be aware that customs regulations and shipping times may vary by destination. Additional fees or taxes may apply, and it is the responsibility of the recipient to cover these costs.

**7. Undeliverable or Returned Packages:**

- If a package is returned to us due to an incorrect address, the recipient's absence, or any other reason, we will contact you to reschedule delivery or issue a refund, minus shipping and handling fees.

**8. Shipping Holidays:**

- Our shipping services may be affected by local or national holidays. Please check with our customer support team for information on any potential shipping delays during holiday periods.

**9. Damaged or Lost Shipments:**

- If your order arrives damaged or is lost in transit, please contact us immediately. We will work to resolve the issue promptly and ensure you receive a replacement or a refund.

**10. Contact Information:**

- If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer support team for assistance. We are here to help and provide you with a positive shopping experience.

Thank you for choosing Zarnesh Online General Store. We appreciate your trust in us and are committed to delivering your orders with care and efficiency.