Refund Policy

At Zarnesh Online General Store, your satisfaction is our top priority. We aim to provide you with quality products and a seamless shopping experience. However, we understand that there may be situations where you need to request a refund. Please take a moment to review our Refund Policy.

**1. Refund Eligibility**

You are eligible for a refund if you meet one or more of the following criteria:

- You received a defective or damaged product.
- You received the wrong item.
- You changed your mind or are dissatisfied with your purchase within our specified return window.

**2. Initiate Refund Request**

To request a refund, please follow these steps:

- Contact our Customer Support Team within [number of days] days from the date of receiving the product.
- Provide your order number and detailed reasons for the refund request.
- Our team will review your request and guide you through the process.

**3. Refund Process**

Upon approval of your refund request, the following steps will be taken:

- You may be required to return the product in its original condition, including all packaging materials.
- Once we receive the returned item, we will inspect it to ensure it meets the refund criteria.
- After approval, your refund will be processed within [number of days], and you will be notified via email.

**4. Refund Method**

Refunds will be issued using the same payment method used for the original purchase. Please note that the timing of the refund reaching your account may vary depending on your financial institution.

**5. Non-Refundable Items**

Some items are non-refundable, including but not limited to:

- Digital products and gift cards.
- Perishable goods.
- Items not in their original condition or missing parts.

**6. Contact Us**

If you have any questions or concerns about our Refund Policy, please feel free to reach out to our Customer Support Team at [customer support email or phone number]. We are here to assist you and ensure your shopping experience with Zarnesh Online General Store is exceptional.

Thank you for choosing us for your shopping needs. We appreciate your trust and value your satisfaction.